The phone number should be in international format. You need to include your phone number in the body.

In case of loss of mobile device, you should immediately deactivate your WhatsApp account by sending an email with a phrase “Lost/Stolen: Please deactivate my account' in the body and subject of the email to. You should notify your bank immediately if you observe any suspicious activity in your account. In case your mobile gets lost, anti-social elements can get access to your banking data/information on WhatsApp which can lead to identity theft. You do not need to enter any confidential information such as PIN or password while messaging on WhatsApp because it does not offer any transaction facilities. Also, your account information is not shared with any person. WhatsApp banking is safe because all messages are secured with end-to-end encryption.

Also, for the bank, this service reduces the load on its branches and the phone banking division. This service is provided by the bank to resolve queries from customers who may or may not be the bank’s clients, in real time. While you can ask and get details relating to your account via WhatsApp, you can’t carry out any transactions such as funds transfer and bill payment.īanks do not charge anything for availing WhatsApp banking services. You will get these phrases from your bank’s website. The phrases to be used vary from bank to bank. Similarly, if you have an FD and wish to know the brief details of your investment, then send a message with: “Show my FD summary.” You will get a message with details of your all fixed deposits with the bank – the principal, rate of interest and maturity date. For instance, if you want to know outstanding balance or reward points on your credit card, then type a phrase “credit card outstanding” or “credit card reward points” followed by the last four digit of your credit card (refer to the image). You can also chat with your bank to get details of your cards, fixed deposits, put forward requests for mini statement, pre-approved loans, etc. Says, Deepak Sharma, Chief Digital Officer, Kotak Mahindra Bank, “The familiarity and simplicity of the WhatsApp messaging platform makes it easy for customers to interact with the bank and get answers to queries in a seamless and convenient manner.”

Unlocking opportunities in Metal and MiningĪfter availing WhatsApp banking services, you would receive alert messages/notifications from your bank through WhatsApp instead of getting them as SMS.

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Is whatsapp safe to send bank info